Why does the LCD display show nothing after powering on?
Check if the power cable is properly connected and if the printer is receiving power.
Why is the LED light indicating an error after printing stops?
- Check for software setting or program command errors.
- Replace with a suitable label or ribbon.
- Ensure labels or ribbons are not empty.
- Check if the label is jammed or tangled.
- Make sure the print mechanism is closed and the print head is properly positioned.
- Confirm the sensor is not blocked by paper or labels.
- If using a cutter, check for abnormal cutter function or that it’s operating correctly.
Why did the printer start printing but nothing appears on the label?
- Make sure the label is not placed upside down and is suitable for the printer.
- Verify the correct printer driver is selected.
- Ensure the correct label type and print mode (thermal transfer vs direct thermal) are set.
What should I do if the label gets jammed or tangled during printing?
- Clear the jam carefully.
- If a label is stuck on the thermal print head, clean it using a soft cloth with alcohol.
Why is only part of the content printed on the label?
- Check if label or ribbon is stuck on the thermal print head.
- Look for errors in your label design software.
- Review the start position settings.
- Ensure the ribbon is not wrinkled.
- Check for friction between the ribbon shaft and platen roller. If necessary, contact your reseller to replace the platen roller.
- Confirm the power supply is sufficient.
Why was only part of the label printed completely?
- Check if the thermal print head is dirty or dusty.
- Use the internal command “~T” to test the full printing width.
- Verify the label/media quality.
The printout is not aligned correctly. What could be wrong?
- Check if the sensor is covered by dust or paper.
- Make sure the label liner is appropriate; contact your reseller for guidance.
- Ensure the label roll is aligned with the label width guide.
Why are pages skipping during printing?
- Check the label height setting for errors.
- Ensure the sensor is clean and not covered by dust.
Why is the printout unclear or faded?
- Check the print darkness setting.
- Inspect the thermal print head for glue, dirt, or stains.
The label is not cutting straight. How can I fix this?
- Make sure the label is loaded straight into the printer.
Why isn’t the label being cut successfully?
- Check if the label thickness exceeds 0.16mm.
- Ensure the cutter is installed correctly.
Why won’t the label feed or why is it cutting unexpectedly when using the cutter?
- Confirm the cutter is properly installed.
- Check if the paper feed rods are sticky or obstructed.
The stripper function isn't working. What should I check?
- Inspect the stripper sensor for dust or obstruction.
- Make sure the label is installed correctly for stripping.
Why does the LCD show “TPH ERROR” when powering on?
- Ensure the Thermal Print Head (TPH) is properly installed.
- If the TPH’s EEPROM is faulty, you may need to replace the print head.